Support
Something not working, or have an idea? We read every message.
Contact us
Email support@brightlabapp.link — we usually reply within two business days.
Inside the app you can also use Settings → Report a problem. Ticking “attach log” helps us find the cause faster; the log contains no photos, contacts or names.
Common questions
I deleted photos, but my free space didn’t change
Deleted photos and videos go to Photos → Albums → Recently Deleted, where iOS keeps them for 30 days so you can restore them. The space is freed when they are removed from there — automatically after 30 days, or right away if you delete them in Recently Deleted.
Can I get a deleted photo or video back?
Yes, for 30 days: open Recently Deleted in the Photos app, select it and tap Recover.
What happens when I compress a video?
The app makes a smaller copy on your iPhone and saves it to your library, keeping the date. The original then goes to Recently Deleted, so you can compare and restore it within 30 days. Videos that are already efficient or were compressed before are skipped.
The app doesn’t see all my photos
If you gave access only to selected photos, the app works with those. To let it check your whole library, open iOS Settings → Apps → Cleaner → Photos and choose Full Access.
Can I undo changes to my contacts?
Before every change the app saves a backup of the affected contacts on your device, and nothing is changed without your confirmation.
Does the app upload my photos or contacts?
No. Everything is analyzed on your iPhone. See the Privacy Policy for the anonymous technical data we collect and how to turn it off.
How do I manage or cancel a subscription?
Subscriptions are handled by Apple: open iOS Settings → your name → Subscriptions. For refunds, use reportaproblem.apple.com.